If College Food Services want to change such performance it would be necessary for them to come up with a code of conduct for employees and educate them on it. Since the den functions well during the day it would be necessary to hire another full time manager to supervise the night shifts. It would also be necessary to continually train the staff before they are promoted. The wage rate of the employees needs to improve so that they can be motivated to do their work more effectively. Managers should be chosen based on their performance and skills rather than on the length of time they have worked with the company. Any misdemeanor by employees should be punished. Susan, however, should speak to her employer on what she knows and put recommendations since the managers are not too keen on listening to her; but this should be done in confidence so that it may not affect her relationship with other employees.
Whistle blowers tend to be scared to come out and speak on the lapse of ethical behavior in their organizations because this may lead to retribution. Most of the time their bosses are involved in unethical behavior hence the fear that if they speak out they might lose their jobs or be frustrated at the work place. Subsequently, this encourages the unethical behavior since those engaging in it are aware that no one will tell of their wrongdoing. Whistle blowers should therefore be encouraged and their identity and information given by them treated with utmost discretion. This will encourage more people to speak out against unethical behavior in their organizations.